Serving Our Customers

• Support

  • Centralized Point of Contact via Single Customer Support Number
  • Dedicated Staffing and Response Time
  • Installed REMEDY Problem Tracking System (July 2001)
    • Automated Prioritization, Workflow, and Problem History
    • Problem Escalation and Aging
    • Historical Reporting and Trend Analysis

• Training

  • Perpetual Training Sessions For BiTech, Data Warehouse
  • Corporate Technical Training Center (CTTC)
  • Detailed Training Sessions on New Applications

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