UCAR Management Competencies

UCAR MANAGEMENT COMPETENCIES (6/2/02)

Competency	Skills/Behaviors
DIMENSION I: ORGANIZATIONAL KNOWLEDGE
1. Familiar with UCAR Organization and Division or Program Goals	1. Knows where to seek resources and information.
	2. Familiar with mission and strategic plans.
	3. Aligns work activities with division or program goals.
	4. Understands how group’s work fits into the big picture.
	5. Maintains awareness of interdivisional collaborative opportunities.
2. Knows UCAR Policies and Procedures and applies them appropriately.	1. Makes effective use of UCAR policies and practices.
	2. Strikes an appropriate balance with business and employee needs.
	3. Applies appropriate policies in a consistent manner.
3. Business Management	1. Knows and applies appropriate UCAR business policies and procedures.
3. Business Management	2. Understands the basics of accounting and budgeting principles, and UCAR’s accounting structure and reports (as relevant to position).
4. Employment Practices and Policies	1. Knows applicable employment practices and regulations.
	2. Applies UCAR policies and procedures in an appropriate and consistent manner.
	3. Conducts appropriate and successful selection processes.
DIMENSION II: PERSONAL EFFECTIVENESS
1. Problem Solving/Decision Making	1. Identifies the real issues behind the problems or issues faced.
	2. Engages immediately when confronted with a problem, or when made aware of a situation.
	3. Gathers relevant facts before making decisions.
	4. Takes appropriate risks.
	5. Decisions result in desired outcomes.
	6. Knows when to seek advice or assistance from others in UCAR.
2. Planning and Priority Setting	1. Develops plans to effectively support program and organizational goals.
	2. Identifies critical and less critical activities and assignments.
	3. Prioritizes activities making adjustments when appropriate.
	4. Manages time effectively.
	5. Meets goals and deadlines.
3. Process/Project Management	1. Identifies goals, tasks and resource requirements.
	2. Sets measures and goals.
	3. Coordinates with internal and external partners.
	4. Meets timelines, costs and quality standards.
	5. Plans for contingencies
4. Conflict Management	1. Employs effective problem solving skills to facilitate resolution.
	2. Addresses sources of conflict.
	3. Works to create “win-win” solutions.
	4. Confronts constructively.
	5. Maintains stable performance under pressure or opposition.
5. Self Knowledge	1. Aware of personal strengths and weaknesses.
	2. Develops strategies to accommodate or overcome weaknesses.
	3. Understands personal stressors and develops strategies to handle stressors in satisfactory manner.
	4. Seeks to mitigate, accommodate or overcome barriers to effective interpersonal relationships.
6. Change Management	1. Adjusts to multiple demands, ambiguity and change.
	2. Does not need certainty to act.
	3. Communicates change in a manner that invites support.
7. Integrity	1. Demonstrates honesty.
	2. Keeps commitments.
	3. Treats others with dignity and respect.
	4. Accepts accountability for actions/decisions.
	5. Is even-handed in the treatment of others.
8. Diversity	1. Appreciates different approaches to getting the work done.
	2. Values and uses individual differences and talents.
	3. Objectively considers others’ ideas and opinions, even when they conflict with one’s own.
	4. Is aware of cultural and generational differences in approach to work, authority, individualism and personal time.
DIMENSION III: COMMUNICATION
1. Interpersonal Relationships/ Collaboration	1. Facilitates and gains agreement from partners to support ideas or take partnership-oriented action.
	2. Anticipates effects of group’s action and decisions on partners.
	3. Influences others to support partnership and collaborative objectives.
	4. Presents a positive disposition and maintains constructive interpersonal relationships.
2. Internal/External Relationships	1. Seeks to understand customer or stakeholder needs.
	2. Knows the principles of customer service.
	3. Communication reflects organization strategies.
	4. Collaborative in approach to work.
	5. Keeps others informed of operations through appropriate reporting mechanisms.
3. Written and Presentation Skills	1. Organizes and effectively presents ideas.
	2. Prepares concise and logical written materials.
	3. Communicates at a level appropriate to audience.
	4. Uses appropriate tools (e.g., PowerPoint, small group discussion, etc.) to present information.
	5. Uses effective meeting management skills.
4. Oral Communication	1. Organizes thoughts and effectively presents ideas.
	2. Listens carefully, is attuned to, and responds to nonverbal messages.
	3. Debates issues without being abrasive to others.
	4. Communicates with others in proactive manner.
	5. Keeps staff and others up-to-date on new information and developments.
DIMENSION IV: LEADING AND MANAGING PEOPLE
1. Team Building	1. Ensures team’s purpose and individual roles are clear.
	2. Promotes an atmosphere of cooperative and collaborative effort.
	3. Provides important and relevant information to the team.
	4. Employs leadership appropriate to the situation, knowing when and how to intervene.
2. Performance Management	1. Communicates clear performance standards, goals and expectations.
	2. Provides timely and appropriate feedback to acknowledge good work, and also to correct deficiencies including under-performance, inappropriate behavior, etc.
	3. Helps staff feel valued, appreciated and included.
	4. Provides resources for employees needing assistance.
3. Staff Development	1. Familiar with objectives of group’s jobs and provides expertise, or knows how to access it.
	2. Assignments are appropriate to employee capabilities and provide growth opportunities.
	3. Identifies and discusses professional development opportunities, including five-year career plans (career goals)
	4. Aware of internal training and development opportunities.
	5. Provides effective orientation programs (within program) for new staff.

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